Return Policy – The Perfecthairclub

Last updated: 16 December 2025

The Perfecthairclub is committed to providing high-quality products and services. If you are not fully satisfied with your purchase, you may be eligible for a return or exchange according to the terms below.

1. Returns

Products purchased from The Perfecthairclub can be returned within 14 days of receipt.
To be eligible for a return, products must be unused, in the original packaging, and in the same condition as received.
Certain products, such as personalized items or hygiene-sensitive items, may not be eligible for return.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 14 days using the original payment method.
Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.

3. Exchanges

Exchanges are possible for items of the same type and value, subject to availability.
To request an exchange, please contact us at info@theperfecthairclub.com with your order details.

4. Shipping Returns

You are responsible for the cost of returning the item unless it is defective or incorrect.
Please use a trackable shipping service and keep the receipt as proof of shipment.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@theperfecthairclub.com.
We will provide instructions for return and replacement at no additional cost.

6. Contact Information

For all return, refund, or exchange requests, contact:

Email: info@theperfecthairclub.com
Business name: The Perfecthairclub
KvK number: 88334139

This Return Policy is governed by Dutch law and may be updated from time to time. Updated versions will be published on our website.